Meet the team: Scott Shenton, Operations Manager

Our next ‘Day in the Life’ focuses on our Operations Manager, Scott Shenton – who has been working at Thermatic Homes for the last five and a half years, so we thought we’d sit down with Scott Shenton to get an in-depth perspective of what a day in his shoes looks like.

1. Can you give us a brief insight into your career path which has led you to be in the position you are today?

I started off as an apprentice electrician and gained my qualifications. I have worked in various roles throughout my career and joined Thermatic Homes five and a half years ago. I have worked extremely hard for the company which has lead me to become an Operations Manager.

2. Are there any moments in your career, past or present, that stand out to you?

There have been many moments that have stood out to me, but there are too many to name. They have all been incredible and have given me great experience and have tested my knowledge.

3. What kind of skills do you need to be effective in your role?

Qualifications are key, but dedication and a keen work hard ethic are essential.

4. Can you tell us about a typical working day for you?

A typical working day for me is ringing our engineers and making sure they have all the essential materials they need in order for them to carry out their job completely and efficiently and making sure they are confident with the actions required. I also give advice and help to other members of staff when asked. Replying to emails from clients on a day to day basis and uploading files to our system.

5. We can’t do an interview without mentioning COVID-19 as it is very much the topic of conversation at the moment. How do you think Thermatic Homes reacted to the pandemic and what kind of effect on the overall industry do you think it will have?

Thermatic Homes have carried on working throughout the pandemic and we have worked well given this stressful time. We have provided all our engineers with the required PPE as instructed. Our industry will carry on working hard to help the social housing with the help that they need.

6. Where do you see Thermatic Homes in 5 years?

I see Thermatic Homes expanding and going further into our day to day actives, also into the renewable energy industry. Thermatic Homes are also venturing into the building sector which will be a dynamic step for the company. Thermatic Homes are an ambitious company and we want to go that extra mile for clients.

7. Can you tell us about the hardest moment in your career and how you overcame it?

The hardest moment in my career was when I looked after 6 sites that were extremely demanding in their own ways. I had to multitask and take each and every site demand and needs into consideration.

8. Thermatic’s culture is at the heart of the business – can you describe what the culture means to you?

Thermatic are a highly organised, self-motivated, results-focused and adaptable company with an outstanding track record of customer service delivery. We are strong team players within the industry with a successful experience of interacting with colleagues and customers across a range of ages, nationalities and backgrounds. We are a company with a constant professional attitude that takes the utmost pride in theirs and their employer’s appearance, values and ethics.

9. What do you believe is the greatest thing that Thermatic Homes has achieved so far?

Thermatic Homes have grown successfully as a company it has also provided staff with training and courses and looked after their employees.

10. Do you have any advice for people who want to work in the industry?

Working for Thermatic Homes is a brilliant opportunity to strive in their career, working hard up the ladder. My advice would be to dedicate yourself to your role and put the client and customer first at every given moment and provide an outstanding service where possible.

11. What do you love most about your job?

My job has given me opportunities to meet new people and to learn about their backgrounds. It has also let me extend my knowledge with new up and coming changes to the industry.

12. Finally, if there was one piece of advice to your younger self, what would it be?

My advice to my younger self would be to concentrate and achieve as much as possible which will help further your career.